We have the right to cancel your order and refund you the amount paid if we have made an error on the website and cannot come to a reasonable solution.
We offer free delivery for all orders over £300 + Vat to all mainland postcodes excluding the Highlands of Scotland. We only sell in full box quantities, no singles etc… Our minimum spend is £300 + Vat.
All deliveries are made on a pallet to avoid damages and losses. You can ask the driver to take the pallet back if you do not want to keep it.
Delivery is on a 1-2 day service. You can upgrade to next day for an extra £5. We have a success rate of 98% for on time delivery. However this is not guaranteed and no compensation will be paid for late deliveries. Deliveries can take place any time between 9 am and 5 pm. Sorry, with our pallet delivery no tracking is available.
There will be a surcharge for the following postcodes:DD, PH, AB, IV, KW, PH, PO (30-41 Isle of Wight), Isle of Man, PA 20+ and the Channel Islands.
We regularly deliver to Northern Ireland and the Republic of Ireland. Please ask us for a quote.
We deliver to all of the world. Just drop us an email for a quote.
To give you an idea, we can stack 56 boxes of regular mugs on a pallet.
You can arrange collection from our warehouse with 24 hours notice.
The cut off time for same day dispatch is 2.30 pm.