Delivery Information

We have the right to cancel your order and refund you the amount paid if we have made an error on the website and cannot come to a reasonable solution.

We offer free delivery for all orders over £300 + Vat to all  mainland  postcodes excluding the Highlands of Scotland. We only sell in full box quantities, no singles etc…   Our minimum spend is £300 + Vat.

All deliveries are made on a pallet to avoid damages and losses. You can ask the driver to take the pallet back if you do not want to keep it.

Delivery is on a 1-2 day service. You can upgrade to next day for an extra £5. We have a success rate of 98% for on time delivery. However this is not guaranteed and no compensation will be paid for late deliveries. Deliveries can take place any time between 9 am  and 5 pm. Sorry, with our pallet delivery no tracking is available.

There will be a surcharge for the following postcodes:DD, PH, AB, IV, KW, PH, PO (30-41 Isle of Wight), Isle of Man, PA 20+ and the Channel Islands.

We regularly deliver to Northern Ireland and the Republic of Ireland. Please ask us for a quote.

We deliver to all of the world. Just drop us an email for a quote.

To give you an idea, we can stack 56 boxes of regular mugs on a pallet.

You can arrange collection from our warehouse with 24 hours notice.

The cut off time for same day dispatch is 2.30 pm.